Reply playbook
Buyer objections
Six common pushbacks on a settle-up invoice, paired with the same copy our suggested-reply chips use on the merchant’s /conversations view. Pick one to start a reply; the merchant can still edit before sending.
Often-used reply prompts
The accordion below is the canonical source. Each prompt reads as a short, copy-and-edit message — sized to fit a single composer draft.
How the suggested chips work
When a buyer sends a new note, we look at their message, pick the closest fit from the prompts above, and surface one to three matching short replies right below the merchant’s reply box. One click fills the composer; nothing is sent automatically.